Privacy policy

Return and Refund Policy

At PickHarbor, we want you to have a smooth shopping experience.

Returns:
You may request a return within 7 days of receiving your order if you receive a damaged, defective, incorrect, or incomplete product.

To request a return, please contact us at pickharbor@gmail.com with your order number and clear photos/videos of the product and packaging. We may request additional information to verify the issue.

The product should be unused and, where applicable, returned with its original packaging, tags, and accessories.

Non-returnable items:
Products that are used, damaged after delivery, or returned without the required information may not be eligible for return, subject to applicable consumer laws.

Refunds:
Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund request. Approved refunds will be processed using the applicable refund method.

For Cash on Delivery orders, the refund may be processed through a suitable electronic payment method after the required details are provided.

Cancellation:
Orders can be cancelled before they are processed for shipment. Once an order has been shipped, cancellation may not be possible.

For any return, refund, or cancellation questions, please contact us at pickharbor@gmail.com